Welcome to True Vision Eye Center
Your Optometrist in Spruce grove, ab

True Vision Eye Center Protocol 

• CALL AHEAD – please call ahead to arrange an appointment for all services (exams, adjustments, repairs, glasses purchase) 
• FILE INFORMATION - We ask if possible, to collect all personal file information via phone or email if it has changed or you are a new patient (address, date of birth, phone number, email, legal first and last name, insurance, Alberta health care card) 
• UPON ARRIVAL – please call 780-962-2040 and we will let you in.  Please put on mask prior to entry and use supplied hand sanitizer 
• MASKS – are required for all visits.  Please supply your own (cloth/bandanna/scarf are all okay).  We have a limited supply of masks at this given time.   

• CLEANING – increased attention to cleaning all equipment, glasses and surfaces between each patient visit. 
• ATTENDEES – please limit to only yourself if possible.  If a driver is necessary, please consider waiting in car.  
• WASH/DISINFECT HANDS – our staff will be washing and disinfecting hands rapidly throughout the day before during and after patient encounters. We ask that you please use the provided disinfecting materials in our office when need.  
• GLASSES – please place any touched glasses in bins under all display boards to be cleaned and sanitized. (we will have signs around the office)
• PATIENCE – During this time we are all learning a new way of life, we ask that in our office we all treat each other with respect and kindness! We appreciate all our patients and staff; we will be doing our best to ensure all the members in our True Vision family feel safe and comfortable.  

We thank you for your patience and understanding during this time. Our office is taking all additional safety measure to insure the safety of our patients and staff. We do ask for all patients to wear masks and for all patients to social distancing to their best ability, as it is not always possible during an eye exam or dispensing glasses. 

Additional safe measures are in place such as increased disinfection protocols, limited entry in the office, reduced patient appointments, plexi-barriers at reception/dispensary/exam rooms, face shields, and office re organization to provide space for patients and staff to function. 

The comfort of our patients and staff is our main priority, we want everyone to feel safe and cared for! Please let us know if there are any other safety precautions that we can do to help make you and your family feel safe.